Responsible Gaming

Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. Previous wins or losses do not change the probability of future outcomes. Only gamble with money you can afford to lose, and treat any funds used for gambling as an entertainment expense.

Before you play, consider setting a personal budget and deciding how much time you are comfortable spending. Once your budget or time has been used, stop playing. Do not increase your stakes to recover losses, borrow money to gamble, or use money intended for rent, bills, food, savings or other essential needs.

Practical safer gambling habits

• Set a spending limit before starting and keep to it.
• Set a time limit and take regular breaks.
• Keep gambling separate from essential household spending.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or drugs.
• Do not chase losses or raise your stakes because you have lost.
• Remember that bonuses, promotions and complimentary offers may have conditions and are not a reason to gamble beyond your budget.
• Balance gambling with work, family, social activities and other interests.
• Keep your account details secure and never allow another person to gamble using your account.

Safer gambling tools can help you manage your activity. Depending on the services available on the website, these may include deposit, wagering, loss or session limits, reality checks, account history, time reminders and temporary breaks. Take time to understand how each tool works before using it, including when a limit takes effect and whether it can be changed.

A limit is most useful when it is chosen before you begin gambling. Consider setting an amount that fits comfortably within your personal budget rather than relying on decisions made during a gaming session. Review your settings regularly, particularly after a change in your income, expenses or personal circumstances.

Taking a break or closing your account

If gambling is becoming difficult to control, consider taking a temporary break or requesting account closure. Account restrictions may prevent or limit access for the relevant period, in accordance with the applicable account process and conditions. If you ask for an exclusion or closure because of gambling concerns, do not open another account or attempt to avoid the restriction.

If you want to take a break, use the responsible gaming or account settings available on the website, or contact the relevant support channel through the site. We will handle requests in line with applicable requirements and the information needed to protect your account. Restrictions may not remove existing obligations or reverse activity that has already taken place, so check the applicable terms before confirming a request.

Gambling harm can affect anyone, including people who have not previously experienced difficulties. It may develop gradually and can affect finances, relationships, work, study, health and emotional wellbeing. Early action can reduce the impact and make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you intended.
• Repeatedly trying to win back money you have lost.
• Feeling restless or irritable when trying to reduce or stop gambling.
• Hiding gambling activity, losses or account information from family or friends.
• Borrowing money, selling possessions or missing payments to continue gambling.
• Gambling to escape stress, loneliness, anxiety or other difficult feelings.
• Losing interest in normal activities, work, study or relationships.
• Feeling guilt, shame or distress after gambling but continuing to play.
• Neglecting personal responsibilities because of gambling.
• Using gambling as a source of income or believing a large win will solve financial problems.

If any of these signs apply to you, stop and seek support rather than trying to manage the problem alone. Speak with someone you trust, use account restriction tools and seek advice from a qualified gambling support service in your state or territory. A financial counsellor may also help with budgeting, debts and financial planning.

Support is available across Australia for people affected by gambling, as well as their partners, family members and friends. You can contact a recognised gambling help service, community health provider, counsellor, psychologist or financial counsellor. State and territory health services can provide information about local support options. You do not need to wait until a situation becomes severe before asking for help.

If you are worried about someone else, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Do not lend money for gambling, cover up gambling-related problems or take responsibility for another person’s gambling decisions. Set clear boundaries that protect your own finances and wellbeing.

Young people and vulnerable persons

Gambling services are intended for eligible adults only. Do not allow a person who is under the applicable legal age, or anyone who is not authorised to use your account, to access or use your account. Keep passwords, payment information and devices secure, and use parental controls or device restrictions where appropriate.

If you believe a person under the legal age has accessed a gambling service, stop the activity and notify the website through the available support process. Additional information may be requested to help protect the account and meet applicable obligations. We may take action where there are concerns about age, identity, account security or responsible gambling.

Urgent support

If gambling has contributed to an immediate risk of harm, financial danger or a mental health crisis, seek urgent assistance from emergency services or a qualified health professional. If you are having thoughts of self-harm, contact emergency support in your location immediately and do not remain alone. Responsible gambling support can assist with gambling concerns, but urgent safety issues require immediate professional help.

This page provides general information and is not a substitute for financial, medical or psychological advice. Responsible gambling settings and account restrictions should be used together with personal budgeting and professional support where appropriate. By choosing to gamble, you remain responsible for understanding the risks, monitoring your activity and seeking help whenever gambling is no longer enjoyable or within your control.