Privacy Policy

To provide online gaming services safely and effectively, Johnny Kash Casino may handle information about you, your account and your use of the website. The information collected will depend on the services you use, the choices you make and any legal or security checks that apply. We aim to collect information that is reasonably necessary for the relevant purpose and to handle it fairly and transparently.

Account and personal details

When you register or update an account, we may collect details such as your name, date of birth, residential information, contact details, username, account preferences and responsible gambling settings. We may also keep records of communications with you, including enquiries, requests and complaints made through customer support.

Identity and verification information

We may request documents or other information to confirm your identity, age, location and eligibility to use the services. This may include identity documents, proof of address, information about the source of funds or other details needed for verification, anti-fraud, security and safer gambling checks. Verification information may be reviewed by authorised service providers acting on our behalf.

Payment and transaction records

We may handle records relating to deposits, withdrawals, bets, wins, losses, account balances and other transactions. Payment providers may process card, bank or other payment information directly. We may receive enough information to confirm and reconcile a transaction, but payment details may be handled according to the privacy practices of the relevant payment provider.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, login activity, referral information and information about how you interact with the website. We may also record security events and activity associated with your account.

Cookies and similar technologies

The website may use cookies and similar technologies to keep the site working, remember preferences, support account sessions, understand website use and help protect the services. Some cookies may be placed by service providers that help with analytics, security or website functionality. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

Personal information may be used for service, security, compliance and administrative purposes. The reasons we may use information include operating your account, processing transactions, providing customer support and maintaining a safe and reliable gaming environment.

• Create, operate and maintain your player account.
• Provide casino features, process gameplay activity and maintain accurate account records.
• Process deposits, withdrawals and other payment or transaction requests.
• Confirm your identity, age and eligibility to use the services.
• Carry out anti-fraud, security, risk and safer gambling checks.
• Meet legal, regulatory, tax, record-keeping and responsible gambling obligations that apply to the services.
• Respond to questions, investigate complaints and provide customer support.
• Monitor website performance, troubleshoot technical issues and improve products and services.
• Detect, prevent and investigate unauthorised access, misuse, manipulation and other prohibited activity.
• Send service messages, account notices and other communications needed to administer your account.
• Send marketing communications where permitted and where you have provided consent or another valid basis applies.

Marketing communications may include information about services, features or offers. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message or by contacting support@johnnykashcasino.best. Withdrawing marketing consent does not affect service or legal messages that are necessary to operate your account or meet applicable obligations.

Sharing information with service providers

Information may be shared where reasonably necessary to provide the services or meet applicable obligations. This may include sharing with payment providers, identity and verification services, technology and hosting providers, security and fraud prevention services, customer support providers, professional advisers and other suppliers supporting the website. These parties should only use information for authorised purposes and may be required to protect it.

Information may also be disclosed where required or permitted by law, to respond to lawful requests, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce website rules, or support a business transfer or similar corporate event. We do not treat personal information as a product for unrestricted sale.

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the nature of the information. Access to personal information should be limited to people and providers who need it for authorised purposes.

No website, system or transmission over the internet can be guaranteed to be completely secure. Players should protect their passwords, use suitable security settings on their devices and avoid sharing account access details. If you believe that your account or personal information has been accessed without permission, you should contact customer support as soon as possible.

Personal information may be stored or processed by service providers in Australia or other countries, depending on the systems used to operate the website and support the services. Where information is handled by suppliers, appropriate arrangements should be used to help protect it and limit access to authorised purposes.

We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, transaction, payment, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Links to other websites

The website may contain links or connections to third-party websites, payment services or other platforms. Those services may have their own privacy policies and terms. We are not responsible for the privacy practices of third parties, so players should review the relevant information before providing personal details.

Depending on the circumstances and applicable requirements, you may have rights in relation to personal information held about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where another valid basis applies, and withdrawing consent to marketing communications.

To exercise your data rights, ask a privacy question or make a data request, contact support@johnnykashcasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before responding, especially where the request involves account, payment or verification information.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: tell us about information that is inaccurate, incomplete or out of date and ask for it to be corrected.
• Deletion: ask for information to be deleted where it is no longer required and deletion is legally available.
• Marketing consent: withdraw consent to promotional communications at any time by contacting support@johnnykashcasino.best or using the unsubscribe function provided.
• Questions or complaints: contact support@johnnykashcasino.best if you have concerns about how your information is handled.

A request may not always be accepted in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution, responsible gambling or record-keeping purposes. If a request is refused or limited, we will aim to explain the reason where we are able to do so.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on this page, with the updated date shown where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy, to the extent permitted by law.